Bluecloud Network Limited · Reward Hub

Privacy Policy

This Privacy Policy explains how Reward Hub collects, uses, stores, shares, and protects personal information when you use our website, mobile application, marketplace services, and related features.

Effective: 12 August 2026 Applies to users & vendors Ghana
Plain-language summary: Reward Hub uses personal information to create and secure accounts, operate the discount marketplace, process subscriptions, support users and vendors, prevent abuse, and improve the service. We do not sell personal information.

1. Who we are

Reward Hub (the “Platform”, “App”, “we”, “us”, or “our”) is a digital marketplace owned and operated by Bluecloud Network Limited. Reward Hub connects independent vendors offering promotional discounts with users who wish to access and redeem those offers.

For privacy questions or requests concerning your personal information, you may contact us at legal@bluecloudnetwork.com.

2. Scope of this Privacy Policy

This Privacy Policy applies when you access or use Reward Hub through our website, mobile application, account services, vendor tools, support channels, or other services that link to this Policy.

It should be read together with the Reward Hub Terms of Use and any notices shown to you when a particular feature requests access to personal or sensitive data.

3. Information we collect

We collect information that you provide directly, information generated through your use of Reward Hub, and limited technical information needed to operate and secure the Platform.

Account information Information requested when you register or manage an account, such as your name, email address, phone number if requested, login credentials, and account role.
Vendor information Business profile details, offer listings, promotional terms, contact information, and other information a vendor submits to publish or manage offers.
Marketplace activity Offers viewed, saved, accessed, or redeemed; interactions with vendors; subscription status; and records needed to operate discount entitlements.
Support and reports Information you provide when contacting support, reporting misconduct, disputing an offer, or communicating with us about the Platform.
Transaction records Subscription and payment-related records such as payment status, amount, date, reference numbers, and billing records. Payment providers may collect payment card or mobile-money details directly under their own privacy terms.
Technical information IP address, device and browser type, operating system, app version, identifiers, crash or error information, timestamps, and security or diagnostic logs.

Location and other device permissions

Reward Hub may request a device permission only when it is needed for a specific feature. If a version of the App requests location, camera, storage, notifications, contacts, or another sensitive permission, the App should explain the purpose at or before the time access is requested. You may manage device permissions through your device settings.

4. How we use personal information

We may use personal information to:

  • create, authenticate, maintain, and secure user and vendor accounts;
  • provide access to discount offers and subscription features;
  • enable vendors to create and manage offers;
  • record offer access or redemption where required for the service;
  • process payments and maintain subscription records;
  • respond to support requests, complaints, and reports;
  • investigate fraud, misuse, unlawful conduct, or violations of our Terms;
  • maintain the security, reliability, and integrity of Reward Hub;
  • measure service performance and improve our products and user experience;
  • communicate important service, security, legal, or account information; and
  • comply with applicable law, regulation, court orders, and lawful requests.

6. How we share personal information

We may disclose information only as reasonably necessary to operate Reward Hub, comply with law, or protect the Platform and its users. Recipients may include:

  • Vendors, where information is necessary to verify or fulfil a discount interaction, resolve a dispute, or support a transaction.
  • Service providers that support hosting, infrastructure, communications, analytics, security, customer support, payment processing, or similar business functions.
  • Professional advisers and authorities where disclosure is required by law or reasonably necessary to establish, exercise, or defend legal rights.
  • Corporate transaction participants if Bluecloud Network Limited is involved in a merger, restructuring, financing, acquisition, or sale of assets, subject to appropriate confidentiality and legal safeguards.

We do not sell personal information. We also do not share personal or sensitive user data for the purpose of facilitating the sale of that data.

7. Payments and subscriptions

Reward Hub may offer paid subscriptions. Payments may be processed by third-party payment providers. We may receive payment confirmation, transaction identifiers, subscription status, amount, and related billing records, while the payment provider may process payment credentials directly.

Where Google Play Billing is used, payment information is also handled in accordance with Google’s applicable terms and privacy practices.

8. Device data, logs, cookies, and similar technologies

Our website or App may use cookies, local storage, session technologies, device identifiers, or similar technologies to keep you signed in, remember preferences, protect accounts, understand technical performance, and support core Platform functions.

Technical logs may be used to diagnose errors, detect suspicious activity, prevent abuse, and maintain service availability.

9. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing the service, maintaining transaction or subscription records, resolving disputes, enforcing agreements, preventing fraud, and meeting legal, tax, accounting, or regulatory obligations.

When information is no longer required, we will delete it, anonymise it, or securely isolate it where immediate deletion is not reasonably possible, subject to applicable law.

10. Data security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure, misuse, loss, or destruction. These measures may include access controls, authentication, secure transmission, monitoring, backups, and restricted access to systems.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You are responsible for protecting your account credentials and notifying us promptly if you suspect unauthorised access.

11. Your privacy rights

Subject to applicable law, you may have the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion in appropriate circumstances, object to or restrict certain processing, withdraw consent where consent is the basis of processing, and raise a privacy complaint.

To exercise a privacy right, contact legal@bluecloudnetwork.com. We may need to verify your identity before fulfilling a request.

12. Account and data deletion

If you have a Reward Hub account, you may request deletion of your account and associated personal information, subject to information we are legally permitted or required to retain.

Request account deletion

Send an email from the address associated with your Reward Hub account to legal@bluecloudnetwork.com with the subject “Reward Hub Account Deletion Request”.

Please include enough information for us to identify the account. We may ask you to complete a reasonable identity-verification step before deletion.

Request account deletion

Deleting an account may not immediately remove information that we must retain for legal, fraud-prevention, security, dispute-resolution, tax, accounting, or regulatory purposes. Any retained information will remain subject to this Privacy Policy and applicable law.

13. Children’s privacy

Reward Hub is intended for individuals who are at least eighteen (18) years old. We do not knowingly permit children under 18 to create or use Reward Hub accounts. If you believe a person under 18 has provided personal information to us, contact us so that we can review the matter and take appropriate action.

14. International data transfers

Some service providers may process information in countries other than Ghana. Where personal information is transferred across borders, we take reasonable steps to use appropriate contractual, organisational, or legal safeguards required by applicable data-protection law.

15. Third-party services and vendor interactions

Reward Hub operates as an intermediary marketplace. Independent vendors are responsible for their own goods, services, premises, and business practices. If you provide personal information directly to a vendor outside Reward Hub, the vendor’s own privacy practices may apply to that information.

The Platform may also link to third-party websites, payment services, or other external services. We are not responsible for the privacy practices of services we do not control.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to Reward Hub, our data practices, legal requirements, or security measures. Where a change is material, we will provide reasonable notice through the Platform or another appropriate method.

The effective date at the top of this page indicates when this version became effective.

17. Contact us

For privacy questions, data-subject requests, account deletion requests, or legal inquiries concerning this Policy, contact:

Bluecloud Network Limited
Reward Hub
Accra, Ghana
Email: legal@bluecloudnetwork.com